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Terms and Conditions

Where the context permits:
Reference to ‘You’ means you and all persons traveling on your booking. Reference to ‘We’ and ‘Us’ means Myanmar Hill Lodges/Putao trekking house. Receipt by us of your initial booking deposit implies that you and all persons in your party have read, understood and agreed to our terms and conditions.

Lead name:
Whether you travel alone or as a member of a group we will only deal with the lead booking name in all correspondence, including changes, amendments and cancellations. The "lead name" must be have the legal capacity and authority to make travel arrangements with us and he or she is fully responsible for ensuring the accuracy of information supplied to us on behalf of all persons traveling and is fully responsible for passing on information accurately to all accompanying persons. Myanmar Hill Lodges carries no responsibility or assumes liability for your failure to provide or present correct documentation when requested or any additional costs incurred by you due to any failure by you to comply with necessary requirements. It is a condition of your booking with us that all persons traveling are adequately insured for the duration of your trip. Should you or any of your group member fall ill whilst traveling with us we will endeavor to provide you with assistance but we will not incur any costs or charges on your behalf. We accept no responsibility or liability for the injury, illness or death of you or anyone in your party.

Booking procedure:
Putao trekking house programs require permit to travel thus booking is require minimum two weeks prior to commence of tour, trek or expeditions. Booking form need to be completed and either fax it to 01-656905 or email attach file to "[email protected]".
"Client Profile Form" needs to be completed at the time of booking. A hard copy of "Insurance Policy" to be provided to us prior to client's departure to Putao. Please note booking will be accepted on the assumption of availability but will confirm them only upon confirmed receipt of the requested deposit. We may not be able to hold availability for any product or service until your deposit is received.

Prices quoted are net basis and valid according to the date specified on the printed tariffs, quotation, invoice etc. Myanmar Hill Lodges/Putao trekking house warrants that the prices or rates quoted are correct at the time of issuance but are subject to change in line with market, tax, government fees or currency fluctuation.

Deposits and payments:
A deposit of 30% is require upon confirmation in order to secure your booking. Remaining balance to be paid minimum two weeks prior to the travel date. If you fail to make full payment for your arrangements by the required date then we will consider the booking cancelled and you will forfeit any deposit paid.

If you want to change any details of your travel arrangements after you have paid your deposit but before you commence those arrangements you should contact us as soon as possible and we will do our best to assist with your request. If the change is minor we will endeavor to make the change at no further cost to you. If the change requires more work than we impose you an appropriate charge ask you to pay the charge before we action the change. Please note we may not be able to accommodate your request during "high occupation period". In such case we will not be responsible for any lost or additional costs incurred. Should trip be canceled after deposit cancellation fee applies.

Although costing is based on minimum one person, Myanmar Hill Lodges/Putao Trekking House reserves the right to combine to make decent group size due to shortage of trek leaders and support staff.

Cancellations and refunds:
All cancellations must be advised in writing and are accepted from the date the written confirmation is received and applied cancellation as below.

44 days to 30 days You will lose your 30% deposit
29 days to 15 days 50% of total cost per person
14 days and less 100% of the total cost per person

Additionally, no refund will be made if you abandon your travel arrangements part way through, or miss any scheduled service or meals. No refund will be considered in the event that you are refused entry to Myanmar. If we have to cancel any tour, trek or expedition due to unforeseen circumstance, refund will be made after deduction of 10% of the total cost per person to cover permit and other logistic expenses. However the operator will not be liable for any additional costs incurred.

Due to the weather in mountainous region, irregularities of domestic flight schedule may affect your onward journey. Myanmar Hill Lodges/Putao trekking house cannot be responsible for any charges you might incur as a result of these cancellations once you are in Putao. Should the schedule flight cancels on the planned date before depart to Putao then we will try to book next available flight. If this is not acceptable to you then a refund will be considered after deduction of 10% of the total cost per person to cover permit and other logistic expenses.

Un-used service:
No refunds shall be considered any unused service after commencement of the tour, trek, raft or any expeditions regardless of the reason why.

It is compulsory for you to take your own personal travel insurance, which must cover adventure activities and include emergency evacuation as "pre condition" of booking. Full contact details of the insurance policy will need to be carried with the expedition. In addition you will be asked to sign a waiver form on certain trek, expedition which will recognize your voluntary participation in an adventure activity, which carries a certain amount of inherent risk.
In the event of an emergency, you will be taken to d flown to Yangon for further medical care. Ensure that your insurance policy covers you for such unlikely eventualities. Full contact details of the insurance policy will need to be carried with the expedition.

Travel to Putao region require government-issued permit and the operator shall arrange those permit as and on behalf of you. Issuance of a permit is beyond operator’s control and is non-guarantee. In the event of a permit being refused the operator shall take no responsibilities. Additionally, no refund will be considered if you are refused entry to Myanmar or miss any scheduled service or meals.

Putao has no facility for disabled people. Therefore we reserve right to refuse to make travel arrangements for disabled travelers in order to avoid risk, injury for the person concerned.

Problems and complaints:
There are limited numbers of motor vehicles available in Putao. Sharing one vehicle among many clients is common due to limited resources. Vehicle may break down or subject to delays, in which case the operator shall try its best to assist with all possible measure but accept no liability for loss of time or any subsequent booked service. Should you encountered a problem or dissatisfied with any service whilst in Putao region he or she must immediately notify them to the operator’s office locally. If you do not give operator the opportunity to resolve the problem locally at the time it occurs then the operator may not be able to solve them positively at later date.

Conduct while traveling:
Myanmar Hill Lodges/Putao trekking house reserve the right to refuse to accept a customer or continue dealing with him or her if his or her behavior is disruptive, affects other travelers or is threatening or abusive towards locals, other travelers or our staff. Putao trekking house accept no responsibility or liability for any service booked and denied due to illness, physical unfit, disruptive, threatening or abusive behavior.

Myanmar Hill Lodges/Putao trekking house assumes no liability for any loss for injury or damage sustained by the person including those occurring outside the programs. Further more accepts no responsibilities for losses or additional expenses due to accident, delay, sickness, weather, strike, unusual delay in permit or other cause beyond its control. Participation in the tour implies the person's agreement to the above conditions. Myanmar Hill Lodges/Putao trekking house reserve the right to modify or reverse the original program if necessary in the interest of the clients, however will make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of its capacity.
The operator reserve the right to modify or reverse the original program if necessary should circumstance dictate. However shall make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of its capacity.
All disputes, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event such effort fails, then finally settled by arbitration of the Union of Myanmar. All claims must be submitted in writing within 30 days after the end of the services. We will not enter into an investigation for any complaint received more than 30 days after the completion of service.
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